Please Read Before Placing Order

Refunds

No refunds are offered once the project has begun due to being a company that renders a service.

The time put into any project cannot be refunded. At Glomani Graphics we eliminate the risk of the client losing their money and make it our business to design their project to their satisfaction if allowed the opportunity.

Refunds are not owed due to missed deadlines or delayed deliveries due to revisions, so please either book in advance or pay a rush fee to expedite services. You are agreeing to this when ordering from this website.  You are welcome to cancel a service but you will not receive a refund. If canceled, no files will be sent to you.  

The only reason any payments will be refunded is if I am unable to complete projects due to illness or other reasons. If illness occurs turnaround time will extend, this extension will be announced. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund.

Please give your project sufficient time for completion. Please remember I am only one person and I give a reasonable time-frame for every project.

Please keep in mind that turnaround can change for these simple reasons:
- Revisions might be needed.
- There may be a peak in orders received (especially during sales) or prior orders may take longer than expected.

Turnaround Time

Turnaround Time = 3-11 business days 

Revision Time = 14-21 days
Website Design =  3-4 business weeks

If rush fee is added to your order, you will receive proofs in 48hrs or less. 

 

WEEKENDS AND HOLIDAYS ARE NOT INCLUDED in turnaround time. If revision is needed an additional 3-11 business days will be added. If your order Is a rush order, an additional 1-3 business days will be added for revisions.

•Turnaround times are ESTIMATED timeframes and can change or be slightly longer during peak seasons or sales.

•Turnaround times can also change do to failure to submit information on time on clients end.

• Design packages and websites have their own turnaround time which can be found in the description box of the services that you are looking at.

• Rush orders are completed in 1-2 business days for everything but packages, websites & bigger orders. The turnaround for other rush orders depends on what you are ordering. 

• 2 revision limit. Additional revisions $15 each. When you approve a design and files are received it is FINAL. There will be no additional revisions!

 

Design process + Updates

 I have a do not disturb policy during the design process. It is important that you understand I work best in an atmosphere where I am not constantly interrupted. Your first preview of your order will be sent out as soon as I have an update for you. If you are worried in any way because I have not updated you yet, please give me time, as I am only one person! Sometimes I do not update anyone until the final business day and your order will still be sent out on that same day. You do not have to ask me for an update everyday. This causes unnecessary stress and interrupts my focus. Please be sure to check your email before inquiring on an order status. Email, Text, and video consults are our only methods of communication. Facebook Messenger can be used for inquires ONLY on our business page known as "Glomani Graphics". Once you approve of a design there will be no additional revisions even if all complimentary revisions were not used. 

Zero Tolerance Policy

We have a zero tolerance for abusive behavior. Posting publicly or slandering the designer in regards to an order issue will result in an immediate cancellation of your order and no further communication. Those who have orders cancelled due to abusive or elicit behavior will forfeit their right to a product or refund. Those who do not comply with this policy will be subject to legal action and refused for future projects or promotions. We handle all situations with respect and understanding, and would like the client to act the same way so issues can be resolved effectively and peacefully.